Awesome Customer Service

Tumblr, you crack me up!

Wed, 10 Apr 2013 11:25:17 -0400

Tumblr, you crack me up!

: Customer Service - Guest Experience is Job # 1

Wed, 10 Apr 2013 11:10:07 -0400

: Customer Service - Guest Experience is Job # 1:

It is the basic tenant of business - customer service / guest experience - no matter what you call it - others must call it “GOOD” or better yet “GREAT.” Few businesses succeed if they forget that they are there for the customer, not A customer, “the customer”, better yet “their customer.” People…

“Let us use this as a catalyst to move forward and always remember that we are serving “our customers”, people who - at least at the moment - like us and want to do business with us, and their confidence, trust and friendship is ours to win or lose. They extended the first hand of relationship by showing up at our front door - physical or virtual - let us return the favor by making their experience everything they expected it to be and more.”

Offerpop Tumblr: 5 Solid Strategies for Building Customer Trust

Tue, 19 Mar 2013 15:18:46 -0400

Offerpop Tumblr: 5 Solid Strategies for Building Customer Trust :

offerpop:

Photo Credit: Glorious Mind

Stop me if you’ve heard this one before: consumers buy from brands they trust. It may sound trite, but it’s true.

Luckily, social media gives marketers the tools to inspire the kind of confidence in their company that leads to dollars. But it can also…

vltdailyfeed: Taco Bell: Extreme customer service experience. A...

Mon, 04 Mar 2013 14:56:00 -0500

vltdailyfeed:

Taco Bell: Extreme customer service experience.

A merry prankster got the people of Bethel, Alaska (pop. 6,200, closest fast food fix: 400 miles) all atwitter with the mouth-wateringly real news that Taco Bell was opening a restaurant in the tiny town. When word of the hoax and the ensuing broken hearts got to Taco Bell, through its social media team, a whole phalanx of brand personnel mobilized. The end result: Taco Bell airlifted a taco truck into Bethel with enough fixings—950 pounds of beef, 300 pounds of lettuce, 150 pounds of cheddar cheese, 500 pounds of sour cream, and 300 pounds of tomatoes—for 10,000 (free) tacos.

Wherein a company embraced a situation that they were not responsible for and went out of their way (seriously out of their way) to turn a practical joke around.

Singapore Service Academy (SSA) Blog: Excellent Customer Service is a Profitable Imperative

Fri, 08 Feb 2013 11:32:50 -0500

Singapore Service Academy (SSA) Blog: Excellent Customer Service is a Profitable Imperative:

singaporeserviceacademy:

Today, business establishments and enterprises focus more and more on selling their products. As a result, often some cheat or stinge on their clients. Moreover, many fail to offer the best customer service possible. This could be due to various reasons, such as lack of knowledge and skills.

…

Photo

Wed, 06 Feb 2013 16:21:29 -0500

If You're Not Completely Satisfied: Old Navy -- My Letter

Wed, 23 Jan 2013 15:46:11 -0500

If You're Not Completely Satisfied: Old Navy -- My Letter:

ifyourenotcompletelysatisfied:

Subject: Anthony in the North California Call Center
From: Nicholas Taylor
Date: December 10, 2012 5:30:38 PM PST
To: custserv@oldnavy.com

Dear Old Navy,

My name is Nicholas Taylor. Recently, I had some troubles with order [YOUDONTNEEDTOKNOW]. It took me nearly a…

t(-_-t) I Do What I Want: A Word to The Wise.

Wed, 16 Jan 2013 09:25:03 -0500

t(-_-t) I Do What I Want: A Word to The Wise.:

mynotsomajesticdailylife:

The last time I was at Salvation Army, I found a pair of pants that were practically brand new but had no price. I figured it would be no big deal, that the cashier would just model the price after something similar and that would be that. When I got the the register, I found out that I was very…

The Discordant Mind of Jason Lawrence Duncan: The Customer Is Not Always Right

Wed, 16 Jan 2013 09:22:50 -0500

The Discordant Mind of Jason Lawrence Duncan: The Customer Is Not Always Right:

rancidelves:

When I started my last job, we had to go through extensive training for several months as most of the new hires were kids fresh out of college, and they used rather obscure and outdated programming languages. One of the classes was on customer service, and our CEO was the one who came in to give…

M-Edge customer service YouTube channel

Mon, 14 Jan 2013 16:57:59 -0500

M-Edge customer service YouTube channel

Thinking Forward: Draw the Line: When to change your strategy with complaining customers

Mon, 14 Jan 2013 16:00:27 -0500

Thinking Forward: Draw the Line: When to change your strategy with complaining customers:

thinkingforward:

The customer is always right is an old adage that many small businesses still heed today. But there are instances when you shouldn’t go out of your way to please a complaining customer.

Rethink your service strategy in these three cases:

1) When employee morale is at stake. Your employees…

LEGO Finds Spare Discontinued Set So Boy Who Saved Up For 2 Years Wouldn't Be Disappointed

Thu, 06 Dec 2012 09:16:13 -0500

LEGO Finds Spare Discontinued Set So Boy Who Saved Up For 2 Years Wouldn't Be Disappointed

Kelley's Awesome Customer Chat

Tue, 04 Dec 2012 11:30:00 -0500

Stanley: Just wanted to say hello.
M-Edge: Hi Stanley, how can I help you today?
Stanley: I have no friends.
M-Edge: Is there something I can help you with?
Stanley: You contacted me.
Stanley: Have you seen my stapler?
M-Edge: I have not seen your stapler. Is it a red swingline stapler?
Stanley: Why yes! Yes it is! Are you sure you haven't seen it?
M-Edge:I'm sure. Sorry about that!
Stanley: Lumberg had me in on Sunday. It was gone after that.
M-Edge: That's a real bummer.
M-Edge: Please don't set the building on fire.
Stanley: Kelley, are you wearing 8 pieces of flare and just getting by with the bare minimum?
M-Edge: I left my flare at home today. Speaking of which, I've gotta go to Chotchkies to start my second job.
M-Edge: Gotta run. Chat service opens back up tomorrow at 9 am Eastern Time.
Stanley: Thanks! Have a great day!
M-Edge: Same to you, Stanley! Take care!

This is a great point. It comes down to attention to details. ...

Wed, 17 Oct 2012 11:45:30 -0400

This is a great point. It comes down to attention to details. Although placing change into a customer’s hand this way allows the customer to see their coins, and makes for a faster transaction for the employee, it is more difficult for the customer. Whenever possible, slow down. Give them their coins and allow them time to glance at them and then offer them their bills. This is more considerate to the customer.

disgrlgotzskillz: I hate calling customer service! Can there...

Tue, 16 Oct 2012 12:42:39 -0400

disgrlgotzskillz:

I hate calling customer service! Can there please be a text option???

My husband, on hold with a US government agency, was just informed that the estimated wait time was currently 48-72 hours. HOURS!?! That is 2-3 days not hours! Here’s hoping that there is a glitch in their system that calculates the estimate. At least the on hold music is pleasant.

braddomitrovich: I’m too busy to tell people how busy I am …You...

Wed, 10 Oct 2012 09:26:14 -0400

braddomitrovich:

I’m too busy to tell people how busy I am …

You will always be too busy. There are very few careers as demanding on your time as public education.

How many times have we heard or have said that standard busy line? It has become the default response nowadays when anyone asks us how we’re doing. “Busy.” “Too busy.” “Busy, busy.” Those phrases are almost a boast disguised as a complaint. And the obligatory response is kind of a congratulation: “That’s a good problem to have,” or “Better than the opposite.”

No matter how busy we are, I’m too busy is not an option when it comes to customer service. Take control and get creative about how you manage your personal workload. If you are busy, don’t blow off your customers. By taking care of their needs even when you are busy, you’ll be sure to make good impressions that will be recognized and appreciated by everyone around you.

N7 Commander Shepard: Venting here over my job real quick.I work as a technical customer...

Tue, 02 Oct 2012 14:05:51 -0400

N7 Commander Shepard: Venting here over my job real quick.I work as a technical customer...:

n7commandershepard:

Venting here over my job real quick.
I work as a technical customer service agent, meaning that whenever someone’s TV, internet of telephone stops working according to its standards, they call me.

If you call me, I will give you a friendly greeting. “Good afternoon, company name, this is Merel,…

“If you call me, be kind, be patient, and I’ll help you. Hell, be nice about it, and I’ll probably go above and beyond to explain or test things more than we’re really allowed to.

This isn’t just me, people. This is everyone in the company, in any company, and frankly, in daily life. Be kind and people will be much more inclined to help. Be an asshole, and people will hate your guts and do nothing more than they absolutely have to.”

The Good Idea Exchange: The guy serving me meatballs from the buffet line should be running this company

Thu, 20 Sep 2012 12:50:42 -0400

The Good Idea Exchange: The guy serving me meatballs from the buffet line should be running this company :

goodideaexchange:

When I think back to the best business leader I’ve personally met, I think back to the guy who served me food from the buffet line at company functions. Only he wasn’t just a server.

He was also the chief executive officer of the business I worked for at the time.

Every time food was served…

By now most people have figured out that “common”...

Tue, 18 Sep 2012 12:04:49 -0400

By now most people have figured out that “common” courtesy is not as common as it should be. So let’s work on that! Please remember to always say “please” and “thank you.” Thank you!

3 Worst Words to Say to a Customer

Tue, 04 Sep 2012 15:04:52 -0400

3 Worst Words to Say to a Customer:

holdregechamber:

How three little words can kill goodwill.

- via Always Upward