Tumblr, you crack me up!
It is the basic tenant of business - customer service / guest experience - no matter what you call it - others must call it “GOOD” or better yet “GREAT.” Few businesses succeed if they forget that they are there for the customer, not A customer, “the customer”, better yet “their customer.” People…
"Let us use this as a catalyst to move forward and always remember that we are serving “our customers”, people who - at least at the moment - like us and want to do business with us, and their confidence, trust and friendship is ours to win or lose. They extended the first hand of relationship by showing up at our front door - physical or virtual - let us return the favor by making their experience everything they expected it to be and more."
Photo Credit: Glorious Mind
Stop me if you’ve heard this one before: consumers buy from brands they trust. It may sound trite, but it’s true.
Luckily, social media gives marketers the tools to inspire the kind of confidence in their company that leads to dollars. But it can also…
Taco Bell: Extreme customer service experience.
A merry prankster got the people of Bethel, Alaska (pop. 6,200, closest fast food fix: 400 miles) all atwitter with the mouth-wateringly real news that Taco Bell was opening a restaurant in the tiny town. When word of the hoax and the ensuing broken hearts got to Taco Bell, through its social media team, a whole phalanx of brand personnel mobilized. The end result: Taco Bell airlifted a taco truck into Bethel with enough fixings—950 pounds of beef, 300 pounds of lettuce, 150 pounds of cheddar cheese, 500 pounds of sour cream, and 300 pounds of tomatoes—for 10,000 (free) tacos.
Wherein a company embraced a situation that they were not responsible for and went out of their way (seriously out of their way) to turn a practical joke around.
Today, business establishments and enterprises focus more and more on selling their products. As a result, often some cheat or stinge on their clients. Moreover, many fail to offer the best customer service possible. This could be due to various reasons, such as lack of knowledge and skills.
Subject: Anthony in the North California Call Center
From: Nicholas Taylor <firstname.lastname@example.org>
Date: December 10, 2012 5:30:38 PM PST
Dear Old Navy,
My name is Nicholas Taylor. Recently, I had some troubles with order [YOUDONTNEEDTOKNOW]. It took me nearly a…
The last time I was at Salvation Army, I found a pair of pants that were practically brand new but had no price. I figured it would be no big deal, that the cashier would just model the price after something similar and that would be that. When I got the the register, I found out that I was very…
When I started my last job, we had to go through extensive training for several months as most of the new hires were kids fresh out of college, and they used rather obscure and outdated programming languages. One of the classes was on customer service, and our CEO was the one who came in to give…